Build Assets for Life Ltd
Refund Policy
Thank you for using our services, we try to ensure that we work to the highest standards. Therefore, we hope that you will be happy with our services. However, If in the unusual event that we are unable to find the property you want or fulfill your request within three months we will give your deposit back to you.
Non-Business Customers
if you are a non-business consumer, the law says that you can cancel a Service you have ordered online within 14 days after you have agreed to use that service for any reason. Please refer to The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for further information about Cancellations.
Business Customers
This regulation does not apply to businesses and you do not have the right to cancel the service within 14 days and are, therefore, not entitled to a refund of your deposit before the two-month period has expired.
However, if we are unable to fulfill your request within 2 months we will give you your deposit back in full. We cannot refund you until the end of the 2-month period.
Remember the nature of our business means that things take time which is why we need the full 2 months to work on your project.
This Returns Policy is a supplement to our Terms and Conditions and does not replace it.
OUR POLICY TO IMPROVE
Sometimes things don’t always go in the direction we expect and nothing seems predictable in our world today. This is why we take a flexible approach and treat a complaint as a feedback opportunity and a chance to make our business even better and to make sure that you get the service promised to you. We also take a transparent and open view when it comes to our business relationships which is why we found it important to set out our complaints policy and procedure.
OUR COMPLIANT POLICY
- Make sure our complaints procedure is clear and easy to use.
- Make our procedure easily accessible
- Make sure we are approachable in any situation
- Make sure our staff know how to deal with complaints
- Make sure it is easy to contact a member of our staff.
- Make sure all complaints are investigated fairly.
- Make sure that any complaint is resolved.
Make sure we learn from the situation and improve.
Section 1 – Refunds for returns using the Cooling-off Period only
(This Section is regulated by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013)
Because you bought our services from a website as a non-business consumer you have the “right of withdrawal” or the right to cancel. It is also known as the “cooling-off period”. It means that you can cancel a service you have booked at any time within 14 days without giving any reason.
- The withdrawal period will end after 14 days from the day we accepted your order.
- To cancel the service, you must tell us about your decision in a clear statement you can do this by email.
- We will give you all the money back we received from you
- We will do this without unreasonable delay and no later than 14 days from the day you told us about your decision to cancel.
- We will pay your refund using the same method of payment you used for the original transaction.
- You will not have to pay any fees as a result of getting a refund within the cooling-off period.
Section 2 – Refund for your deposit after 2 months
If we have been unable to fulfill your requirements or order for whatever reason we will refund your deposit. This situation is rare but the property market relies on factors sometimes out of our control.
- If this becomes the case you will need to contact us at the end of the three months when we were working to fulfill your request.
- We will tell you why we were unsuccessful in providing our services.
- Please request your refund in writing.
- We will credit your account with the deposit amount you paid.
Please contact us if you need any help or have any questions about this refund policy